The eLearning Guild posted a tremendous article by Marc Rosenberg about the value of performance support after a training event. His point is neatly summed up by thisparagraph.
Training no longer works in isolation. The transition from classroom (or an online experience) to the workplace must be seamless. This adds design decisions that transcend instruction. What will learners do after training? How will their new knowledge and skill be supported on the job? No training program should be developed without also answering questions like these.
His point is that for training to work it must be “reinforced and supported in the workplace.” This support he says can take the form of coaching, knowledge bases, and actual redesign of either work to align with “the processes and practices taught in training” or the training to align with how work is actually performed.Marc My Words: The Training to Competence Myth